Collecting from your City Cousin
Preparing for your first pickup
- Login to your account for your City Cousin’s details (their address and phone number will appear on the home page of your account once payment has been made).
- Save your City Cousin’s contact number in your phone incase you’re running late for your collection. You’ll need to contact them to arrange a mutually suitable time*.
- Set a reminder in your phone on the day of pick up.
- Get some grocery bags ready to take your produce home in.
- Find out what will be in your box by clicking on “In Your Box“
Pick up day – City Cousin
- Collect your boxes within the pick up window indicated by the City Cousin only. Home delivery may be available if the pick up window is inconvenient.
- Check the Customer Checklist on a clipboard at your City Cousins for your name and make sure your order is correct. Only collect what is listed for you on the Customer Checklist.
- Your name will not be on the box. IMPORTANT! Look for the size and type label on ends of the box and ensure the label matches what is listed for you on the Customer Checklist.
- Sign the sheet next to your name.
What if I miss my Pickup time?
If you know you are going to be late or will miss the outlined pick up time it’s important you advise your City Cousin.
If your box hasn’t been collected within the pick up window and alternate arrangements haven’t been made with your City Cousin, your box will be given away to charity rather than have the food go to waste.
Food Connect takes responsibility for the orders during the designated pick up times only. If orders are collected outside the set collection window and alternate arrangements aren’t made with your City Cousin, refunds cannot be issued.
Handy Tip: Set a reminder in your phone on the day of pickup and put your City Cousin’s number in your phone.
If you’ve ordered extra items in addition to your seasonal box, collect these items from a box marked “Groceries” and mark the items off under your name on the sign off folder.
This is not to be confused with the “swap basket”!
Swap Box / Basket
Each week we put any surplus from our farmers into the swap basket. If you don’t like certain items in your box feel free to swap it with another item in the swap box/basket.
If you have a surplus in your garden, then feel free to share the bounty with your community. Bring it in and put it in the swap box for others.
When swapping, ensure you only swap from the “swap box” and not with ordered extra items from the “Groceries”box.
You’ll be notified of the change of delivery day if your order date falls on a public holiday. Look out for this and lots more important information in our weekly e-newsletter.
Reuse and Recycle
- Help us reuse resources by returning the empty boxes in good condition.
- To make it easier, repack your fruit & vegies into your own bag and leave the box behind.
- When returning your box, tick “Returned Boxes?” on the Customer Checklist.
If there are problems when collecting, please don’t take the order that you THINK you should have; only take what is listed on the Customer Checklist for you.
If there are ever any issues with your order, call us on
02 8094 1882 ext #1 or email email@example.com within 48 hours of your pick up time so we can help solve the problem.
In Your Box
If you would like to know what will be in your box each week, you can go to “In Your Box”. Each Friday, our Produce Coordinator, will let you know what is coming, who it is coming from and some recipe suggestions, especially for some of the more interesting items you might find.
Please note that due to last minute changes in the paddock, we sometimes have to make a substitution to some or all of the boxes. Rest assured that if this happens, we always substitute with other items to the equivalent value
- Click here to see if we home deliver in your area. Email firstname.lastname@example.org with any site specific instructions.
- Swap box/baskets are only available at City Cousins with 10 or more foodies collecting.
Talk to other people at your City Cousin to see if there is anybody else that lives near you and could take turns picking up each other’s box.
At Food Connect we like to inform our community on ways to live a sustainable life. If you have anything you’d like us to share to our community let us know!
To create change in the world we must first create change in ourselvesTaking time to appreciate the important things in life
Our subscribers are the amazing people who want to support local sustainable farmers and eat fresh healthy food. A recent survey of customers found that over 94% of subscribers are a part of Food Connect to give farmers a fair go and over half of them eat more fresh produce after becoming a subscriber. I’d say that’s making a difference!
We’ve found that long term subscribers of Food Connect:
- Want to connect with the people who grow their food
- Want to know how their food is being grown
- Support fair trade and organic
- Enjoy being creative with food and a weekly box
- Love being surprised with the occasional unusual item
- Enjoy being spontaneous
- Enjoy meeting with other like minded people in their community
- Understand that choosing local and seasonal food means last minute changes
- Have a flexible attitude
We recommend you order (at least) a four box subscription for a few reasons:
- each box is unique to that week (this is not a factory made product!) and so to get a good picture of how it works you need to see more than one box. We recommend getting a recipe book that is set out by vegetable type such as “Making a Meal of it” available through Food Connect or Stephanie Alexander’s “Cooks Companion”.
- it takes some people a few goes to get the hang of it as you will need to fit picking the box up into your schedule. We recommend setting a reminder in your phone.
- provides farmers with a more secure base. Take out a monthly automatic debit or a 3 or 6 month subscription to take advantage of the bonus credit.
“Be the change you want to see in the world”, Ghandi
To help you make the most of your subscription and keep you inspired about why supporting our local farmers is important, download this new booklet!